This policy covers AI Clothes Changer, provided by Zhang Yu, an individual operator. For help, visit Contact & Support.
Purchases are not open
This studio is in preview. It is not accepting payments, subscriptions or paid credit-pack orders. There is currently no public checkout and no automatic billing. The pricing page shows the planned launch packages.
What the planned packages include
The one-time $4.99 credit pack includes 30 credits, requires no subscription and lasts 365 days. Starter is $9.99 per month for 100 credits; Pro is $19.99 per month for 250 credits. Each monthly credit grant lasts 90 days. One credit covers one standard 1K image.
Delivery and failed generation
When purchases open, credits will be added to the purchasing account after payment is confirmed. Technical generation failures that deliver no image will return the credit. Creating a new variation uses another credit; reloading a saved task or downloading the same image does not.
Subscription cancellation
When subscriptions open, monthly plans will renew until canceled. Canceling stops future renewals; already-issued credits keep their original expiry. One-time packs do not renew. No annual or lifetime packages are offered.
To stop renewal, contact support@ai-clothes-changer.app from the email used for your purchase before the next billing date. We aim to acknowledge cancellation requests within three business days. A cancellation does not itself refund the current billing period.
Refund requests
Purchases are currently closed. The following rules will apply when checkout opens: request a full refund within seven calendar days of a one-time credit-pack purchase or subscription payment if none of the credits from that purchase or billing period have been used. This applies to initial and renewal payments. The refunded credits will be revoked; a refunded subscription payment also stops future renewals.
For partially used purchases or requests after seven days, contact us with the issue. We review service failures, duplicate charges and unauthorized charges individually. A technical failure that delivers no usable image restores the affected credit; it does not automatically refund the full purchase. Dissatisfaction with a completed image alone is not a guarantee of a refund. Statutory withdrawal, refund and other mandatory consumer rights take precedence over these limits.
How to request a refund
Email support@ai-clothes-changer.app from your purchase email with your order or receipt identifier, purchase date and reason for the request. Do not attach card numbers, bank details, passwords or identity documents. We aim to respond within three business days. Approved refunds go to the original payment method; processing is normally five to ten business days after approval, depending on the payment provider and bank. If checkout identifies an authorized reseller or merchant of record, its applicable buyer terms and refund process also apply.
Free trial
Registered users may try one successful AI image without payment or a subscription, subject to service availability and abuse limits. It has no cash value and no daily refill. Technical failures do not consume the successful-image allowance. Retry and connection limits still apply. Paid credits are not being issued or deducted during this preview.
If you see a charge you believe is connected to this preview, contact support@ai-clothes-changer.app. Do not send full card or banking information.